AAA Top Shop!
Mike's Auto Tech has been a AAA Top Shop
from 2001 thru 2007!
Does this sound like a pipe dream? Skilled, honest auto repairs by certified professionals who strive to earn your trust and who care as much about the neighborhood as you do?
Each year the auto club recognizes a small percentage of AAA Approved Auto Repair (AAR) facilities for their "business integrity, professional standards in automotive repair, outstanding customer service and community involvement.
Shops and garages that qualify as AAR Top Shops are already part of an elite group. AAR facilities – there are only 175 in Arizona -- meet more than twenty specific standards, including:
- Twelve month/12,000 mile warranty on repair work
- A comprehensive array of automotive services within the shop's specialty
- ASE (Automotive Service Excellence) certified technicians for each area of service
- Binding arbitration in the event of a repair dispute with a AAA member
- An exemplary business and community reputation
Even in this rarified company, "Top Shops" stand out. It is not uncommon for 98-100% of the customers of a Top Shop to be totally satisfied with the shop's repairs and service. Top Shops typically exceed AAA's requirement for certified technicians – in some cases, all the shop's technicians are ASE certified. Top Shops must be involved in community service and charitable work. Lastly, they must promptly deal with customer complaints. (At least one Top Shop has had only one BBB complaint in fifteen years of doing business!)
Repair facilities in the AAA program have been certified by AAA to meet stringent quality standards in training, equipment and customer service. AAA members receive, on request, a free 24-point safety inspection with any paid repair, a minimum 12-month/12,000 mile warranty, guaranteed written estimates, return of replacement parts and AAA-mediated dispute resolution.
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